Traditional OEMs have been relatively slow to adopt mobile service for a variety of reasons - today, only about 5% of service managers say they offer mobile service, and when we last covered the topic in 2022, only about half of OEMs had programs to support it. At the same time, non-traditional EV brands like Tesla and Lucid offer mobile service at nearly all service locations, which may be reshaping EV customer expectations on how they receive service. This session will cover both what those customer expectations are, and how OEMs are incorporating mobile service in their electric vehicle aftersales strategy. We will identify industry best practices, while also covering lessons learned and the biggest roadblocks for further mobile service adoption.