Support for electric vehicles touches all departments within aftersales – and this support may vary, from small alterations such as additional training requirements, to major alterations for battery logistics. In this session, we’ll cover how each OEM is set up to support electric vehicle initiatives, from service and customer support to battery logistics. We covered this topic at our first EVAB, when OEMs were rapidly changing organization structures to refocus on EVs, but now OEMs are pulling that back. How are organizations set up now – what's changed? What are OEMs planning in the future? What works best and what needs to continue to evolve?